Shipping
We can ship to virtually any address in the world. Please note there may be shipping and order fulfilment restrictions on some products due to regulatory or registration laws within a country or territory. Restricted products for sale in your country or territory will not appear at checkout. Check the product pages for any country or territory shipping or order fulfilment restrictions.
You will be charged one shipping fee regardless of how many items you have ordered. Should Abingdon Health be unable to supply your items ordered in a single delivery you will only be charged once. Shipping charges are calculated based on the order profile and consider volume, weight, location, and prioritisation.
For bulk, non-online orders, you can use your own courier. Contact our team to provide us with your courier details and courier account number. Alternatively, you can book a courier yourself and inform us of the labels and collection date and times.
Delivery dates are estimates provided by our couriers and can be affected by courier service delays, weather and delivery location. We cannot be held responsible for delays in delivery for reasons out of our control.
Home use or self-tests will only be shipped to anyone in the country or territory where the product is registered and approved for use. Professional use only tests will only be shipped to countries and territories where the product is registered and approved for use by professionals. The buyer must tick the ‘professional use only test user’ disclaimer during checkout.
Free Shipping
Free shipping is only available on selected products, at certain times of the year and for certain countries and territories. For products and countries eligible for free shipping, you will be able to select free shipping during checkout. Free shipping is generally not available for orders placed from outside of the United Kingdom and/or Europe.
Returns and refunds
Online orders shipped to the United Kingdom (UK) and European Union (EU) are subject to ‘distance selling’ terms and conditions. Customers have the right to cancel and return orders within 14 days. These rules do not apply for orders shipped outside of the UK and EU. We will pay the return shipping costs if the return is because of our error or a fault with the product. We cannot accept the return of products that have been used, broken as a result of user error or accidental or malicious damage. If a refund has been agreed you should expect to receive this within 5 working days of your returned order being received by us, however in many cases you will receive a refund more quickly. Only regular priced items may be refunded. Sale items cannot be refunded.
Inspect your products and notify us of any issues, defects or damages via email within 14 days after the receiving your order, the order shall conclusively be deemed to conform to these conditions and to have been irrevocably accepted by the person(s) who placed the order.
Authorisation for returns must be approved by us before to the return of products. Items authorised for return must arrive at our facilities in a state satisfactory for resale to be eligible for a refund. Ask our team for instructions on how to return the products. Orders may not be returned for refund after 14 days after receiving the order.
To return products eligible for return, you should mail your product to: Returns, Abingdon Health plc, York Biotech Campus, York, YO41 1LZ, UK.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit or debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
European Union (EU) and Global Delivery Information
The United Kingdom (UK) is no longer in the EU single market and customs union. For all deliveries to the EU from our website, it will be the responsibility of the customer to pay for any applicable customs charges. Check with your government website for applicable charges when buying online from the UK.
For customers outside of the UK and EU check with your government for applicable charges when buying online from the UK.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
Our tests are not a substitute for professional medical advice. The results provided by the tests provide information in addition to advice from medical professionals and should not be used to diagnose, treat, or cure medical or health conditions.
